Frequently Asked Questions
We’ve put together a list of the most frequently asked questions (FAQs) from our hotel guests. If you need individual assistance, or have special requests, please feel free to contact us.
Q. Are pets allowed at the hotel?
A. The hotel does not allow pets except for service animals.
Q. How much does it cost to park at the hotel?
A. The hotel offers complimentary on-site parking.
Q. Who would I contact about planning a meeting, group or a wedding at your hotel?
A. Cincinnati Marriott Northeast offers 13,000 square feet of meeting and event space. For information please complete our RFP form or call us at 513-459-3000.
Q. Do you offer Free Breakfast at the hotel?
A. No, however, each day the hotel serves breakfast in the Hotel’s restaurant RC Grille and we also offer a Bed and Breakfast package.
Q. Is there a resort fee at the hotel?
A. No, the hotel does not charge a resort fee; however, a credit card is required at check in. A “hold” will be placed on your card to cover expenses, such as any room charges you may incur during your stay. At check out you will have the option of leaving these charges on your credit card or paying by another method and the “hold” will be released in 3 – 5 business days according to your individual financial institution. Overseas accounts may take longer.
Q. May I make a reservation via email?
A. No. Credit card information is required to book a room and for security reasons we recommend you Book Online, call direct to 513-459-9800 or Toll Free 1-888-236-2427.
Q. Do you have rollaway beds and / or cribs?
A. Yes. There is a $20 per day fee for rollaway beds and cribs are free. Some rooms may not accommodate a rollaway and fire codes may limit the number of persons that may occupy a room.
Q. Do you offer babysitting services?
A. The Hotel does not offer babysitting services; however, there are several companies in operation in the area. The guest service desk can assist you in setting up a sitter. These companies are operated by outside agencies, are licensed and bonded and charge by the hour. Many have a 4 hour minimum.
Q. Is there transportation to other parts of Cincinnati for dining and shopping?
A. Taxi service is available from the hotel to nearby areas of interest.
Q. Does the hotel have guest laundry?
A. The Hotel has coin operated laundry facilities. Guest laundry is open from 7am – 10pm.
Q. Does the hotel provide transportation to and from the airport?
A. The Hotel does not provide transportation to or from the airport. There are several options for ground transportation including public taxis and shuttles from the airport.
Q. When is Check in time? Check out time?
A. Check in time is 4:00 PM. Check out time is 11:00 AM.